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2 to 3 weeks to your door, and nothing to pay when it arrives.

Most modules are imported to order rather than held in every one of 56 variants, because holding all of them would put a couple of thousand rand on every price. Here is exactly what happens between your payment and your doorbell.

The timeline

  1. Day 0. You pay. We confirm your vehicle against your VIN if we have not already, and place the order with our supplier.
  2. Days 1 to 3. The supplier picks and packs. Your specific adapter harness is matched to your car, not to your model name.
  3. Days 3 to 8. Air express to South Africa.
  4. Days 8 to 14. Customs entry and release. This is the part we have already paid for.
  5. By day 21. Local courier to your door, with a tracking number by email and SMS.

That is the 2 to 3 weeks window on the product pages, and it is honest rather than optimistic. If something slips, you hear it from us before you have to ask. Where we do hold a module in local stock, the product page says so and it ships the next business day instead.

Factory to your door, with nobody in between

This is the part worth reading properly, because it is the reason the price is what it is.

We buy from the factories that build these modules rather than from a distributor, and your module is shipped from there to your address as a single consignment declared in your name. No importer warehousing stock in Johannesburg, no distributor margin, no second round of handling. You get the factory price plus the real cost of getting it here, and nothing else stacked on top.

Your name on the declaration is what makes that route available for a single item. It costs you nothing and it is the reason we can quote a landed price instead of a headline price with a surprise attached.

What being the importer of record does not mean is that you pay anything extra. Every import cost, the duty, the VAT and the clearing charges, is settled by us on your behalf and is already inside the number you paid at checkout. There is no cash on delivery, no release fee, and no clearing agent invoice arriving a week later. If clearing costs us more than we allowed for, that is our problem. Your price is fixed the moment you pay.

Why we ask for your ID or passport number

Because the declaration is in your name, SARS requires your identity number on it, and the courier cannot lodge the entry without one. No identity number means your parcel sits in a bonded warehouse accruing storage.

So we collect it once, at checkout. It is encrypted the moment it reaches our server, it is never displayed back to anyone, it goes to nobody except the clearing agent handling your specific parcel, and it is erased once the entry is finalised. That is the only purpose we hold it for, which is what POPIA requires. The tick box beside it appoints us to make that one declaration on your behalf, and nothing else.

If a module is in our local stock, none of this applies. That is an ordinary domestic sale and we will not ask you for an identity number at all.

Where we deliver

Anywhere in South Africa with a physical street address. Couriers will not deliver an imported consignment to a PO box or a Postnet suitcase, because someone has to sign for it. Outlying areas may add a day or two.

If it arrives damaged

Photograph the box before you open it fully and tell us the same day. We replace it and deal with the courier ourselves. You do not chase anyone.